Return & Refund Policy
Return & Refund Policy
Eligibility
Contact us within 30 calendar days of delivery if you want to request a return. Items should be unused, in original condition, and accompanied by the order number. For hygiene and safety reasons, opened or used personal-care items may not be eligible for a change-of-mind return unless they arrived damaged or incorrect.
How to request a return
Email service@uvyeoi.com with your order number, the reason for the request, and photos when relevant. Wait for written approval and return instructions before sending anything back.
Return address
Do not send returns to the business registration address. After your request is reviewed and approved, our support team will provide the appropriate return address and instructions.
Return shipping costs
For a change-of-mind return, the customer is responsible for return shipping unless applicable law requires otherwise. If an item arrives damaged, defective, incorrect, or materially different from its description, contact us with photos and we will provide an appropriate solution without charging return shipping for the confirmed issue.
Damaged or incorrect items
Notify us within 7 days of delivery with photos of the shipping package and product. We will review the evidence and offer an appropriate replacement, refund, or other resolution where the issue is confirmed.
Refunds
Approved refunds are submitted to the original payment method after the returned item is received and reviewed. We aim to submit an approved refund within 5–10 business days after inspection. Your bank or payment provider may require additional time to post the funds.
Non-returnable situations
Items returned without approval, damaged through misuse, or outside the stated window may be declined. This policy does not limit rights that cannot be excluded under applicable consumer law.
Exchanges
If an eligible item is unavailable for replacement, we may offer a refund or another resolution after reviewing the request. An exchange is not complete until the replacement arrangement is confirmed in writing.
Condition of returned items
Items should be protected during return shipping and include original components where possible. Items showing misuse, alteration, or damage unrelated to a confirmed delivery issue may be declined.
Consumer rights
This policy works alongside mandatory consumer protections in the destination where you live. Where local law provides stronger rights, those rights continue to apply.
Store operator
uvyeoi™ is owned and operated by Zhengzhou Youma Network Technology Co., Ltd.
Owner: Li zhenghao
Room 718, 7th Floor, Building 1, South of Dingsheng Avenue and West of Qingtong West Road, Erqi District, Zhengzhou, Henan Province, China
Phone: +86 18715631478
Email: service@uvyeoi.com