Shipping Policy

Shipping Policy

Order handling

Orders are normally prepared within 2–5 business days after payment is confirmed. Processing may take longer during promotions, holidays, address verification, or other operational events.

Estimated delivery

Typical delivery is estimated at 7–20 business days after dispatch. The final estimate shown at checkout or in the shipping confirmation applies to the destination and shipping method selected. Estimates are not guaranteed delivery dates.

Shipping fees

Shipping charges are calculated at checkout based on the delivery destination and available shipping method. Any applicable charge is shown before payment is submitted.

Fulfillment origin

Orders may be fulfilled from our own or partner facilities depending on inventory availability and delivery destination. We do not promise local dispatch unless the checkout information states it.

Tracking

When tracking is available, we send the tracking reference by email after dispatch. Carrier scans may take time to appear.

Address changes

Contact service@uvyeoi.com promptly if an address needs correction. We can only request a change before the parcel enters carrier handling.

Customs and local charges

Import duties, taxes, and customs charges may apply in the destination country. Unless stated at checkout, these charges are the recipient's responsibility.

Delivery issues

If tracking shows a problem or the parcel appears damaged, contact us with your order number and delivery details so we can review it with the carrier.

Packaging and dispatch

Orders are checked and packed for dispatch using the information submitted at checkout. A shipping confirmation may be sent after the carrier receives the parcel.

Delivery attempts

Carriers may make one or more delivery attempts or leave collection instructions. If a parcel is returned because the address was incomplete or delivery was not accepted, additional shipping arrangements may be required.

Lost or delayed parcels

If tracking has not changed for an extended period or shows a delivery problem, contact service@uvyeoi.com with your order number so we can review the shipment record and carrier process.

Split shipments

Items in one order may be dispatched separately when they are handled by different facilities or become ready at different times. Separate tracking references may be issued.

Store operator

uvyeoi™ is owned and operated by Zhengzhou Youma Network Technology Co., Ltd.
Owner: Li zhenghao
Room 718, 7th Floor, Building 1, South of Dingsheng Avenue and West of Qingtong West Road, Erqi District, Zhengzhou, Henan Province, China
Phone: +86 18715631478
Email: service@uvyeoi.com